Last updated November 7, 2026
This Privacy Notice for Destinature ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@destinature.ca.
This summary provides key points from our Privacy Notice. See the full sections below for details.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions. We may process sensitive information when necessary with your consent or as otherwise permitted by applicable law.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process your information only when we have a valid legal reason to do so.
In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties.
How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us.
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information we collect may include the following:
Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
In Short: Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies. You can find out more in our Cookie Policy.
The information we collect includes:
Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes only with your prior explicit consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law, like with your consent, to comply with laws, to fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
If you are located in the EU or UK, this section applies to you.
The GDPR and UK GDPR require us to explain the valid legal bases we rely on. We may rely on the following:
If you are located in Canada, this section applies to you.
We may process your information with your express or implied consent, which you can withdraw at any time. In some exceptional cases, we may be legally permitted to process your information without your consent, including, for example:
In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. We have contracts in place with our third parties designed to safeguard your personal information: they cannot do anything with it unless we have instructed them to, they will not share it with any organization apart from us, and they commit to protecting it and retaining it only for the period we instruct.
The categories of third parties we may share personal information with are as follows:
We also may need to share your personal information in the following situation:
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some help us maintain security, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising. To the extent these are deemed a "sale"/"sharing" under applicable US state laws, you can opt out as described below under "Do United States Residents Have Specific Privacy Rights?"
Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.
As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies ("AI Products"). These tools are designed to enhance your experience. The terms in this Privacy Notice govern your use of the AI Products within our Services.
Use of AI Technologies
We provide the AI Products through third-party service providers ("AI Service Providers"), including OpenAI. Your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products. You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.
Our AI Products
Our AI Products are designed for the following functions:
How We Process Your Data Using AI
All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreements with third parties.
How to Opt Out
To opt out, you can contact us using the contact information provided below.
In Short: We may transfer, store, and process your information in countries other than your own.
Our servers are located in the United States. Regardless of your location, your information may be transferred to, stored by, and processed in our facilities and in the facilities of the third parties with whom we share it, including facilities in the United States and other countries.
If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, these countries may not necessarily have data protection laws as comprehensive as those in your country. We will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.
European Commission's Standard Contractual Clauses: We have implemented measures to protect your personal information, including using the European Commission's Standard Contractual Clauses for transfers of personal information between us and our third-party providers. These clauses require all recipients to protect personal information originating from the EEA or UK in accordance with European data protection laws. Our Standard Contractual Clauses can be provided upon request.
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). We retain personal information for as long as necessary to provide our services and maintain the business relationship, and for a reasonable period afterward to comply with legal, tax, and accounting obligations. When there is no ongoing need to retain your information, we securely delete or anonymize it.
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
In Short: We do not knowingly collect data from or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction.
By using the Services, you represent that you are at least 18 (or the equivalent age in your jurisdiction) or that you are the parent or guardian of a minor and consent to their use of the Services. If we learn that personal information from a minor has been collected, we will deactivate the account and take reasonable measures to delete such data. If you become aware of any data we may have collected from a minor, please contact us at privacy@destinature.ca.
In Short: Depending on your state of residence in the US or in some regions, such as the EEA, UK, Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information.
In some regions, you have certain rights under applicable data protection laws, which may include the right to request access and a copy of your personal information; to request rectification or erasure; to restrict processing; to data portability; and not to be subject to solely automated decision-making that produces legal or similarly significant effects (with a right to request human review). You may also have the right to object to processing.
If you are located in the UK and are unhappy with how we have handled your personal information, you can make a complaint directly to us, in addition to your rights under the UK GDPR and the Data Protection Act 2018.
How to contact us:
Email: privacy@destinature.ca
After a complaint, we will acknowledge it within 30 days, investigate without unjustifiable delay, and keep you informed of progress and the outcome. If you are not happy with our final response, you can refer your complaint to the Information Commissioner's Office (ICO), the UK supervisory authority: ico.org.uk/make-a-complaint, Helpline 0303 123 1113, or by post to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
If you are located in the EEA or UK, you also have the right to complain to your Member State data protection authority or the UK data protection authority. If in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw it at any time by contacting us using the details below. This will not affect the lawfulness of processing before withdrawal.
Opting out of marketing and promotional communications: You can unsubscribe at any time by clicking the unsubscribe link in our marketing emails, replying "STOP" or "UNSUBSCRIBE" to our SMS messages, or by contacting us using the details below. We may still send you service-related messages necessary for the administration of your account or to respond to service requests.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.
Cookies and similar technologies: Most web browsers accept cookies by default. You can usually set your browser to remove or reject cookies, though this may affect certain features of our Services. See our Cookie Policy for more information.
If you have questions or comments about your privacy rights, email us at privacy@destinature.ca.
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature you can activate to signal that you do not want your online browsing activities monitored and collected. Because there is currently no uniform technology standard for recognizing and implementing DNT signals, we do not currently respond to DNT browser signals. If a standard is adopted that we must follow, we will inform you in a revised version of this Privacy Notice.
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you, correct inaccuracies, get a copy of, or delete your personal information, and to withdraw your consent to our processing of it.
The table below shows the categories of personal information we have collected in the past twelve (12) months.
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details such as name, address, phone number, unique personal identifier, online identifier, IP address, email address, and account name | YES |
| B. Personal information as defined in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information | YES |
| C. Protected classification characteristics under state or federal law | Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data | NO |
| D. Commercial information | Transaction information, purchase history, financial details, and payment information | NO |
| E. Biometric information | Fingerprints and voiceprints | NO |
| F. Internet or other similar network activity | Browsing history, search history, online behavior, and interactions with websites, applications, systems, and advertisements | NO |
| G. Geolocation data | Device location | NO |
| H. Audio, electronic, sensory, or similar information | Images and audio, video, or call recordings created in connection with our business activities | NO |
| I. Professional or employment-related information | Business contact details, job title, work history, and professional qualifications | NO |
| J. Education Information | Student records and directory information | NO |
| K. Inferences drawn from collected personal information | Inferences drawn to create a profile or summary about an individual's preferences and characteristics | YES |
| L. Sensitive personal information | Health data and contents of email or text messages | YES |
We only collect sensitive personal information as defined by applicable privacy laws, or as permitted by law or with your consent. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you.
We may also collect other personal information outside these categories through customer support interactions, participation in customer surveys or contests, and facilitation of our Services.
We retain the collected personal information as needed to provide the Services, specifically:
We may disclose your personal information with our service providers pursuant to a written contract with each provider. We may also use your personal information for our own business purposes, such as internal research for technological development. This is not considered "selling" your personal information. We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months.
You have rights under certain US state data protection laws, including the right to know whether we are processing your personal data, to access it, to correct inaccuracies, to request deletion, to obtain a copy of data you previously shared with us, to non-discrimination for exercising your rights, and to opt out of the processing of your personal data for targeted advertising, the sale of personal data, or profiling with legal or similarly significant effects.
Depending on your state of residence, you may also have the right to access categories of personal data being processed, obtain a list of categories or specific third parties to whom data has been disclosed or sold, review and correct how data has been profiled, limit the use of sensitive personal data, and opt out of the collection of data through voice or facial recognition features.
To exercise these rights, you can contact us by submitting a data subject access request, emailing us at privacy@destinature.ca, calling toll-free at 1 877 716-3677, or by referring to the contact details at the bottom of this document. You can also designate an authorized agent to make a request on your behalf, subject to verification.
Request Verification. Upon receiving your request, we will need to verify your identity. We will only use personal information provided in your request to verify your identity or authority to make the request.
Appeals. If we decline to take action regarding your request, you may appeal by emailing privacy@destinature.ca. We will inform you in writing of the outcome. If your appeal is denied, you may submit a complaint to your state attorney general.
California "Shine The Light" Law. California Civil Code Section 1798.83 permits California residents to request, once a year and free of charge, information about categories of personal information we disclosed to third parties for direct marketing purposes in the preceding calendar year. Submit such requests in writing using the contact details below.
In accordance with Quebec's Act respecting the protection of personal information in the private sector, Destinature Inc. has designated Milen Yordanov as the person responsible for the protection of personal information. Questions or concerns regarding the handling of personal information under Quebec law may be directed to privacy@destinature.ca.
Personal information collected through our services may be stored and processed by our service providers, including HighLevel Inc., which may process data outside Quebec, including in the United States. Before transferring personal information outside Quebec, we conduct an assessment to ensure it will receive protection equivalent to that required under Quebec law.
Chat, messages and calls. Our website chat, our Facebook Messenger replies and our phone line are first answered by an automated assistant. Calls may be recorded and transcribed for quality and to follow up on your request. No decision about you is made by the assistant alone: Milen Yordanov handles every request personally. These services run on HighLevel Inc.; emails are sent through Mailgun, and messages you send us on Facebook are also processed by Meta.
You may file a complaint with the Commission d'accès à l'information du Québec.
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
The updated version will be indicated by a revised date at the top of this Privacy Notice. If we make material changes, we may notify you by prominently posting a notice or by directly sending you a notification. We encourage you to review this Privacy Notice frequently.
If you have questions or comments about this notice, contact our Data Protection Officer by email at privacy@destinature.ca, or by post at:
Destinature
Data Protection Officer
Canada
Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, correct inaccuracies, or delete your personal information, and to withdraw your consent to our processing of it. To make such a request, please submit a data subject access request or contact us at privacy@destinature.ca.